We have spent hours working hard to do research and comparions for the product Amazon eero 6 mesh Wi before we came up with this review.
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Give your home the connectivity it deserves
Say goodbye to dead spots and buffering—even when the whole family is online. As you add more devices, your connection stays strong and doesn’t slow you down.
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Easy to set up and use
Unlock your wifi’s potential
With a built-in Zigbee smart home hub, eero 6 connects compatible devices to Alexa so you can control lights, locks, plugs, and more.
Works with Alexa
With eero 6 and an Alexa device (not included) you can easily manage wifi access for family profiles, taking focus away from screens and back to what’s important.
Technical Details
eero 6 router & extender
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Title |
Amazon eero 6 mesh wifi router & extender |
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Wifi coverage |
Covers up to 3,000 sq. ft. |
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Type |
1 Router, 1 extender |
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Supported speeds |
Best for internet speeds up to 500 mbps. |
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Wifi connectivity |
Wi-Fi 6 tri-band concurrent 2:2 (802.11ax), compatible with older wifi standards |
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Wired connectivity |
Two auto-sensing gigabit Ethernet ports for WAN and/or LAN connectivity |
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Speed rating |
AX1800 |
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Smart home connectivity |
Works with Alexa, Amazon Frustration Free Setup, 802.15.4 radio (Zigbee, Thread), Bluetooth Low Energy 5.0. |
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Electrical Rating |
100-240V AC, 50-60Hz |
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Processor, memory, and storage |
1.2 GHz quad-core processor, 512MB RAM, 4 GB flash storage |
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Network security and services |
Profiles, WPA3 (eero Labs feature), WPA2, TLS v1.2+, VPN passthrough, IPv6, NAT, UPnP, port forwarding, DHCP, static IP, and cloud connectivity |
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Required for setup |
Supported iOS or Android device and internet service (with cable or DSL modem, if required). See requirements |
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Temperature Rating |
Operating: 0˚C-40˚CStorage: -25˚C-60˚COperating humidity: 0%-90%, non-condensingOperating altitude: <3000m |
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Dimensions |
3.9 in x 3.8 in x 2.4 in (99.4 mm x 97 mm x 61.4 mm). Actual size and weight may vary by manufacturing process. |
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Warranty and Support |
1-year limited warranty. Free customer support is available 7 days a week. Learn more warranty and support. |
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Software Security Updates |
This device receives guaranteed software security updates until at least five years after the device is last available for purchase as a new unit on our websites. Learn more about these software security updates. |
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Subscription |
30-day eero Secure trial is limit one per new eero customer account. Additional terms apply, see the eero Secure Terms of Service for more details. eero Internet Backup performance will vary and you are responsible for data charges with backup connection providers. Learn more about eero Internet Backup requirements, performance, and compatibility here |
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Legal Disclaimer |
Some features require linking your Amazon account, and downloading the Alexa application or using a compatible Alexa device. Internet connection speeds and availability depend on your internet service provider; if your internet service provider does not provide you with the maximum supported speed, you will not experience that maximum speed. Maximum wireless signal rates are derived from IEEE 802.11 standard. Specifications assume wired Ethernet connection; your experienced speed may vary when connected to an eero device that is configured as a wireless extender. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration, interference, connected devices, device usage, building materials, and obstructions. Specifications are based on use of a Wi-Fi 6 or later generation client device. For more information about eero performance, visit support.eero.com. |
Features & Specifications
- WHOLE-HOME WI-FI 6 COVERAGE - an eero 6 2-pack covers up to 3,000 sq ft. with wifi and supports wifi speeds up to 500 Mbps.
- SAY GOODBYE TO DEAD SPOTS AND BUFFERING - eero’s mesh wifi technology optimizes for your space—so you can confidently stream 4K video, game, and video conference across your home.
- MORE WIFI FOR MORE DEVICES - Wi-Fi 6 supports faster wifi than prior standards and permits 75+ connected devices.
- SET UP IN MINUTES - The eero app walks you through setup and allows you to manage your network from anywhere. Plus, free customer support is available 7 days a week.
- CONNECT TO ALEXA - eero 6 doubles as a Zigbee smart home hub, making it easy to connect and control compatible devices on your network with Alexa.
- GETS BETTER OVER TIME - Automatic updates bring the latest and greatest in eero wifi while also helping to keep your network safe and secure.
- EASILY EXPAND YOUR SYSTEM - With cross-compatible hardware, you can easily add eero products as your needs change.
Pros & Cons
Pros
So many things you NEED to know. When you are considering spending almost 300 bucks for a router, and there are so many brands and models of them trying to lure your attention, you need to have some real facts. And that doesn’t mean reading about how fast or slow it is in somebody else’s house. Who cares? You don’t live in their house and every single thing you have connected to wifi and Ethernet in your home is different from someone else who is no more of an expert on routers than anyone else. Before I give you some real life facts I will get right to the bottom line and that is there is only ONE way you will ever know how a device like this can and will perform in your home and that is to buy it and try it with your own computers, laptops, tablets, smartphones, TV and everything else that is common in today’s home place. Remember, if it doesn’t work you can always send it back and get something else. And with this device you may end up doing that. On the other hand, this might be just what you’re looking for. WHAT IS IT Okay I’ve called it a router, a term the maker is trying to avoid. And that’s not a bad thing because eero isn’t exactly like 95% of the other routers out there. It’s important to know a few things about them. Other than Eero being a common Estonian and Finnish first name, they are a company founded by a couple of dudes in their apartment in 2016 and then bought up by Amazon in 2019. If you are reading all those reviews posted prior to the November 23, 2020 ship date of this new model eero 6 you are probably reading about old obsolete products and you should stop reading those right now. This is not the same item. Same concept yes but what’s inside is night and day different. Under its new owners the game plan here is that this device should be two things – Simple and Safe. To that end they have done some remarkable things I’ve never seen before and some things that maybe aren’t so stellar. What am I basing that on? I’ve been in the industry for a quite a while now and part of that included hands on installing and using at least two dozen current model routers that I bought with my own money and are sitting in my storage room. The word simple isn’t one that usually comes to mind when talking about these things, in fact it can be the exact opposite. Unfortunately a lot of these devices are either made by old line networking companies that don’t get what life is like in the first quarter of the twenty-first century or by offshore companies who do well at making stuff but not so well designing it for real life needs. The other word, safe, isn’t normally associated with routers either – usually that’s a function of the computer or smartphone and not needed for non-smart devices. In today’s world there is some logic in nipping unsafe bad stuff before it even gets into the air in your home, which is why eero has gone to great lengths to build protection right into their hardware. WHAT I LIKE First off please realize that this page has changed a few times to correspond to different configurations they are making available and the one I evaluated was a prerelease sample of the basic model 6 (not the Pro) which included the main base unit and two satellite units. That’s pretty much all you get other than the power transformers and a tiny card that tells you that you have to download an app to set the thing up. There is no other way to set it up other than downloading their app , which is one of the first differences from what you may be used to. The setup process can go pretty fast, that is it would have been fast if they would have included better instructions, a topic I will touch on later. Unlike the old days the setup is almost completely hands off, the hardware configures almost everything automatically and hardly asks you anything. In other words you do not have to go through that tedious process of updating the software and firmware, it's all done for you. After a few minutes you are up and running and if you wanted to you could walk away and never touch it again. There is one solitary status light that glows a few different colors then settles down to a soft white all’s well indicator and you can turn it off completely if you don't like it. You can’t make a mistake plugging it in because other than the power cable there are two identical ports which are both self configuring Ethernet input output ports, you attach your modem to one and optionally a hard wired Ethernet device to the other, although most people will never use it. If you’re like me and have any devices that demand a hard wired configuration you can always add a switched Ethernet hub. After you’re done you can go back into the app and tweak some things but nowhere near as many as even the cheapest entry level wifi router you may have owned in the past. There are also some performance graphs that are simple and easy to understand and a heavy handed pitch for their safety and security upgrades. THEN THERE ARE THOSE THINGS I DIDN’T CARE FOR I didn’t have any issues with the lack of customization this product offers, I think for the vast majority of homeowners it has everything we need. But there are some things that were frustrating. The first was the total lack of setup instructions included with the device. You get the three components (lacking any kind of protective wrap), the power cords and the tiny card that tells you to download the app. They even show a website address. But they don’t tell you that you absolutely must use a smartphone with an active cellular data line that meets certain specific criteria to use to install that app and use it for the setup. And the only way you will ever know any of that is AFTER you set the thing up and go into the obscure help section that consists of many thousands of pages. I tried using my iPad and got a message that it was doing something but it didn’t tell me what. After a half hour it finally timed out and said the installation failed but not a word about why. After I tried the only available option which was to try again and wasting another half hour I tried to contact tech support. No surprise, they don’t have phone support but their website promises instant response. I filled in the information and waited, and waited and waited and 24 hours later I still didn’t get an answer almost a week later. By then I had figured out on my own that maybe I should try using my smartphone and the installation took all of about five minutes. The problem here is that not everyone may have a brand new phone that meets their strict criteria and maybe this is being installed somewhere where the user doesn’t have a smartphone at all but wants wifi internet. The short answer is that you can’t do it, period. Frustration two comes in when the next thing is that they want to send you an email with a secret code to prove that it’s really you but the first time that process failed and I had to do it again. If you are protective of your privacy this may not be the product for you – unlike the majority of routers you have to give away a ton of private information and agree to just as many contracts and legal stuff just to use the hardware. I will never get how sending someone all my private information is helping them protect my privacy. Finally there’s the issue of the subscription service, and it’s no small issue at all. Like many other companies eero is looking to build a continuing revenue stream of having you pay to subscribe to all but the most basic of the so-called safety services you paid almost 300 bucks to get in the first place. I am very aware of the firewalls, virus protection and other safety hardware and software I have built into my computer and other devices and I will make my opinion clear right now that I don’t think I need anything their suite of services offers. In fact I know so. I read through it all (something one in a million people will do) and the vast majority of it is typical of the San Francisco penchant for someone in a windowless room deciding what is safe and moral for me to view, for example barring me from viewing anything that shows guns or violence – but yet they won’t answer why it’s okay for them to sell video games that require a router that are all about guns and violence. In fact their entire so-called Secure suite seems to be aimed at blocking everything I should have the good sense and choice to view or not view as I please. Fortunately I think you can use their hardware without paying a monthly subscription fee, right now I am sampling it so I can update this with more information later. Over and above that $30 annual basic suite they offer an advanced security suite that as far as I can see adds primarily the addition of Encrypt Me, iPassword and Malwarebytes for a whopping $99 a year subscription. My opinion is that most people choosing this product for simplicity’s sake would have little knowledge and thus little interest in a VPN app like Encrypt Me, would question the value of paying for a password manager when there are so many available for free, and the reality is most people’s devices are probably already protected by a very good antivirus program already. Note that I’ve used the word opinion a couple of times and I mean it, I’m not saying my opinion is what you should do any more than I am not saying a word about what internet speeds I’m getting in my home, because you shouldn’t care about my or anyone else’s speeds, they have no impact on you at all. SHOULD YOU BUY My home is longer than it is wide and my wifi signal has to go through some mechanical equipment and a kitchen to get to my entertainment center, which has an adverse effect on the signal. In the other direction is my office which has a lot of walls between it and my router. I was getting ready to run a cable and hardwire both ends of the house to help solve this situation but this seemed like an easier solution – now I have one extender at one end of the house right next to the TV and the other in close proximity to my office equipment, much of which is wireless. I tried the previous products that used an extender you plugged into a wall outlet and they don’t work for me. They did in the old days when our devices stayed static but when I walked from one end of the house to the other with my phone I had to log out of one account and log in to another to continue. With eero everything is seamless, the extenders smartly and automatically connect to wireless devices and when a device travels it hands off from one extended to another without a glitch. While I am very technical I don’t like to overcomplicate things and I found the setup and configuration of this product to be amazingly simple. I don’t think the people in SF are on the same page as the rest of the country in terms of what their privacy needs are and what they feel they should be told they should be protected from so I’m leaning right now toward not continuing with their Secure subscription after the 30 day trial, which by the way I think is too short for anyone to make a useful decision on. I can’t tell you if you should buy this or not, but I hope this information has helpful. And if this sounds like it’s right for you I encourage you to try it and not be talked out of it because someone else didn’t like it. Good luck, I will give this an update after a month or two – no review for such a product can be very useful a few days after it’s introduced, mine has already updated itself three times in the 24 hours I’ve had it.
Coverage over speed. I have an approximately 2,000 square foot house. My main router has to be on one end of the house on the top floor. Before the Eero, this always meant I had to live with some dead zones within my living area, mainly at the opposite end of my house and on the deck behind our house. The Eero’s wireless mesh network is able to deliver WiFi to a much larger area of my house than a single router could, and did not require me to drill holes in my wall to hard-wire something. It does so at the expense of network speed for the devices that connect to the satellite Eeros, rather than to the main one. That seems like a fair trade-off to me, however, because network speeds are fast enough for me, and because most of the areas where speed is lower are the areas that I either had spotty WiFi connections, or no WiFi connections, before I had a mesh wireless system. #### Comparison with my old router My old router was a tri-band 802.11ac router that cost about as much as the Eero 6 3-pack. In many respects, it was an excellent router. It was fast and offered very good coverage throughout the house, but its reach did not cover my entire living area. (Note: The Eero 6 is a WiFi 6-capable device, but I am currently running all devices on 802.11ac or older WiFi specifications. I expect to get WiFi 6-enabled devices next year, and I know my network will be ready for them.) The regular (non-“Pro”) Eero 6 system is designed for homes with internet speeds of up to 500Mbps. I currently have a 400Mbps connection. Before and after upgrading my router, I ran a bunch of speed tests throughout my house. With my old router, I maxed out my internet connection in about half the house, but had much lower speed further out, and the connection dropped to nothing or almost nothing at the side of the house opposite my router, and outside on my deck. With the Eero, speed tests are up to 400Mbps for devices connected to the main Eero unit, and up to 200Mbps (and down to 40Mbps) for devices that connect to one of the two satellite units. The coverage area is much larger, however. The Eero is just as fast as my old router in the same room that the main Eero base unit is in. In other rooms of the house, where the Eero is obstructed by multiple walls, or is wirelessly hopping from on Eero to another, my average speeds are half that (200 Mbit) or one tenth that (40 Mbit). The thing is, even when the speed is compromised (due, I suppose, to the connection hopping between the Eero devices) the WiFi is still fast enough for what I use it for: video and audio streaming and the web. I can actually use my iPhone and my computer in the backyard, with Internet speeds that are fast enough for streaming video and music, so, in a sense, that is a 100% improvement over what I had before. In my household, we have at least twenty wireless devices connected to the Eero at any time, in addition to five hardwired computers, including a home media server/NAS. We stream video, audio, and do video conferencing much of the day. There are a lot of packets going through my network, and the Eero has routed and transmitted them without a hitch. #### The hardware All three Eero units are identical in appearance, though only the base unit has Ethernet jacks. They are much smaller than any home router I have had before, and look completely unobtrusive. They are designed with a slanted and sloped top, to discourage you from putting anything on top of them. They cannot be wall mounted without some kind of bracket, which is not included. I found the design to be a little more limiting than I had expected, because I had to found tabletops to place each unit on; I couldn’t place them in hallway outlets like the Eero Beacon. The “main” Eero unit is a router, but, unlike most home routers, it does not contain a built-in switch. That means that you can connect one, and only one, device to it via Ethernet. If you connect several devices to your current router via Ethernet, you have two options with Eero: either (1) run the Eero in bridge mode, using your old router to route packets, or (2) buy a relatively inexpensive unmanaged switch to sit beside the Eero base unit, and connect your hardwired devices to that. I chose the second approach because I already had a switch. In the past, many of my WiFi routers have “flaked out” after a while, probably because they get too hot for too long. I noticed that the main Eero unit gets warm, but not hot, to the touch, but only toward the bottom, where the circuit board is. I don’t think it gets warm enough to “fry” the electronics eventually; I certainly hope not. #### The iOS App I knew, from heading ads for Eero on podcasts, that Eero has an smartphone app for administrating and monitoring the network. I did not know that using such an app was the _only_ way to administer the network. I am a home networking nerd, very familiar with the web-based admin tools of numerous brands of home routers, including open source firmwares such as DD-WRT and Tomato—so this actually tripped me up when I was trying to re-create the static IP addresses of my NAS and app server. I assumed I could log into the admin page of the router, find out what IP address those devices ended up at, and then log into them over the network. I have found that wired devices do not always show up in the connected devices list in the iOS app. This can make it hard to find what IP address they are connected to. I use the iOS app, which is attractive and pretty easy to use. You should know that you tap the top section of the “Home” tab of the Eero app to see all your Eero devices and manage them—it isn’t immediately obvious. Setting up the Eero system from the app was simple, and the app lets you monitor your network, and turn off the light on top of each Eero if you want. Unlike almost every router I have ever used, the Eero’s default IP range (at least in my case) is 192.168.4.0/24. The “.4” part surprised me, and required me to update some devices that had fixed IP addresses in the 192.168.1.0/24 range. #### Eero Secure The Eero comes with a free, 30-day trial for Eero Secure. It is an optional service that may be useful to you. I don’t plan to subscribe because I already have a similar service that I am happy with. I could see it being useful, however, especially due to the tight integration with the Eero app and Eero hardware.
Definitely worth a buy if you can’t wire your home. Had 500Mbps fiber installed in a very suboptimal area of the house (not my choice). Before eero, had dead zones and areas of the house that dropped into single Mbps. After eero, the deadest zone still gets ~200Mbps. Talk about a night and day difference. Set up is also a snap. I expected to have to get into my ISP router and disable SSIDs and everything, but the initial eero router setup took care of everything. It’s literally as easy as plugging and going. The eero app is nice too. You can see every device connected to your network, assign names to them if you want, set up profiles and assign to devices, and even get notified when a new device joins the network. Best thing is that you don’t even need to be home or logged into the router to check any of that. Overall I am very impressed with this. Started out very leery but I have come around. Definitely recommend to anyone having wireless issues. Will never be as fast as hardwired, but this is the next best thing for the price.
One of the best Wifi6 systems around so far! I originally had a Google Wifi (wifi5) and it was time to consider for an upgrade as I felt like I was needing to add more access points to maintain the speed around the house. I tried quite a variety of wifi6 brands (Tplink deco, and Netgear nighthhawk) and they all had their shortcomings and I was not going to pay $299 for the new Nest Wifi 6E, so as my last resort I said let me try the Eero since already being in the Amazon echo system. I was quite shocked how easy it was to set this up, and I love the clean lines and size of the units as you can display them on any counter or hide them if you don't want to see it. The app was quite easy on the eyes and gives you features that are important. I didn't really have a need to for their "subscription" features as I was just looking for a Wifi6 system that was reliable and gave me good coverage. With this system to cover about (1400 sq ft) I only needed a router + repeater (which claims to cover up to 3000 sq ft) which pretty much doubled my speeds that I was getting before in every area of the home. Imagine with Google Wifi I needed (3) of them just to keep up with coverage. I had issues with some older devices that only work with 2.4 Ghz, but the app under "troubleshooting" has a feature where you can "pause" 5 Ghz so you can give your legacy device a chance to connect with 2.4 Ghz first and then once connected resume 5 Ghz features. The ones I got were "dual band" which honestly was enough for me. If you can afford it, go for the "tri band" which gives you that extra channel so the units have a dedicated channel to communicate with one another. I mean for a 1400 sq ft, a dual band system works perfectly fine, but if you go larger square footage or a lot of dead zones is when you might consider tri-band. Again Eero is not meant for "advanced" users, so if you are looking to tweak or do extra things out of the ordinary of the normal use look at TP-Link or Asus, but this just works if you want something that you hook up and works very reliably. I have not needed to reach out to support yet so I can't vouch for that, but whenever I had glitches here and there I was able to figure it out myself by rebooting the router or googling for additional features to enable.
If you pay for Spectrum wifi, buy this ASAP. The sooner you buy this to replace a wifi router you pay monthly for, the sooner it will pay for itself. So simple to set up and works with all my existing devices, most being older 2.4ghz tech. The signal is excellent and it meshes with Alexa flawlessly. Setting up the router took 5-10 mins max. The worst part will be migrating and syncing all of your devices, but the results are worth it. Considering price, ease of use, and performance this would be hard to beat. This review is for the average wifi user who may not be very tech savvy. If you need a specialty set up or have gaming needs there would be better options out there.
Much better than the providers router. I have my Frontier modem/router on one side of my home and wasn’t getting a great signal on the other side of the house so I decided to try this out for the “mesh” aspect of things. Turns out even sitting next to the Eero I get a full 100/100 instead of the 75/75 I was getting with the companies router. Plus bonus I get signal all over the house. Definitely worth the purchase.
Cons
Review from a two-storey concrete house. Update (11/24/2020): Bringing it down to 3 stars, the wifi speed isn't that great. There are 2 eeros upstairs on the east side of the staircase, and there is a room on the west side of the staircase (just 15 ft away from the eeros but behind concrete beams etc) and the speed is adversely affected to the point that my kids' zoom call gets disrupted ("unstable network" error). The laptop still shows 4-5 bars out of 5 in the room, but that doesn't help if the speed is low. Also contacted Amazon Customer Service to see if they'll price-match because they dropped price soon after my purchase. This was declined although they offered a $10 credit as goodwill. Beginning to question the benefit vs. cost of the Eero 6. ----- end of update ----- I bought this to extend wifi in the new house that I moved into. The structure is entirely concrete (I live in the Middle East), and there are two spacious floors (3 bedrooms and a lounge upstairs, large kitchen, a bedroom and a large living space downstairs, concrete stairwell somewhere in the middle of the structure, lots of concrete beams. The connection from the ISP is 5G Wireless and the outdoor modem is installed by an upstairs window. I get between 400-600 Mbps directly on the modem. I've been using these devices for about 24 hours now and I will be updating this review if anything changes. 1. Setup (5 stars) The setup was super simple. Just as advertised. It did not take me long to get this running. Make sure you install the updates immediately as some of the problems people reported may be related to that. I connected the Eero base unit directly to the Huawei 5G outdoor CPE (N5368X) and everything configured automatically and worked perfectly. I just disconnected the indoor unit, powered off the outdoor one, connected it to the Eero base unit and powered everything on, just like the app suggested. The first extender configured without incident. The second one was not detected by bluetooth on my phone, when I moved it to another location in the house it worked and then I moved it back to the place where I wanted it and everything was alright. 2. WiFi Speed (4 stars) The unit did a good job "covering" all corners of the house - as mentioned on the box. I have 4-5/5 bars everywhere, which is great. Including the surveillance camera by the garage. What's not as great is "speed". In some tests I got as much as 680 mbps while I'm stood next to the base unit upstairs. But it dropped to 100-250 mbps when I'm standing next to the extenders (1 upstairs and 1 downstairs). This is consistent with what others have reported. For my purpose, it hasn't proved to be a big problem - I have smart home devices all around the house (LED strips, Smart Plugs, IR Sensors connected to Smart Life, Sonoff USB switches connected to eweLink, 1 x Samsung SmartThings appliance, 4 x Amazon Echo devices, Foscam IP Camera, Amazon Cloud Cam, robot vacuum, hue lights, etc) and they all work as expected. My family can stream wherever they are and I have two child devices happily attending remote learning, and me working from home videoconferencing all the time. I can't really complain. I took one star off because somehow the product description made me feel that I'm going to get comparable speed throughout the house. I think the device would be better if it had Tri Band (for this price, it should!). 3. Built in Smart Hub (4.5 stars) I could do away with my Philips Hue Smart Hub because this thing comes with a built in hub! It works well too. But I take 0.5 stars out because it wasn't easy setting up and there are no instructions. First of all, you need disconnect your Philips Hue Smart Hub or you will have conflicts and duplicate devices showing up on your Alexa App. Secondly, you need to reset your Philips Hue bulbs. Follow instructions on the Alexa app to do it (add device --> other --> click "?" --> you'll see a link to reset the bulb). It's buried deep in there. At the time of writing, there is no option to turn off the Smart Hub built into Eero. You link Eero to Alexa and it's turned on. 4. App (5 stars) I like the app so far, contrary to what people have written. It helps me list devices on my entire network, and who's sucking out the bandwidth, keeps track of fastest uploads and downloads etc. You can also set icons for every device on the network and use friendly names. You can "pause" the internet on your kids devices if you want to, even set a schedule. It has Guest Wifi. IP Address reservations (static IPs) if you need them, NAT. It has all that I need and I am happy. If anything changes I'll be sure to update my review here. 4. Value for money (2 stars) I still think these devices (and all other brands in this category) are overpriced for what they do (which is extending your home wifi!?!). Amazon has always earned trust of their customers by offering reduced prices when they are able to and I am counting on them to lead and revolutionize the industry. These are Wifi Extenders, and are certainly not worth $297.48 (incl taxes) that I paid for. You need to work on that, Amazon! UPDATE: Also disappointed that the price dropped to $223 just a week after my purchase!
Product Quality Issues, Lip Service Product Support, Don't Buy. I wanted to activate Amazon Key Delivery to my garage but my ASUS WiFi router signal was a bit weak to the MyQ sensor, so I ordered the Eero router to remedy the problem. I was happy to see that a stronger signal now reaches the MyQ sensor. But soon I noticed various problems with my devices connected (both E/N and wireless) to the new router, problems I did not have with the ASUS router. Video streaming would sometimes drop out, freeze or pixelate with both E/N and WiFi connections, and it happens to both video streaming from the Internet (YouTube, Amazon Video, Disney+) and local network streaming of Xfinity cable card decoded TV channels. The problem is very intermittent and unpredictable. Audio streaming (Amazon Music Unlimited) would sometimes disconnect after a station has been running for a few hours. My first suspicion was that some component or device in my setup has gone bad, but the problems were happening across different devices. WiFi signal strength was "good" to "excellent" to the problem devices, and video breakups were occurring concurrently on two different devices while watching the same show. I spent over two months trying to isolate the problem. My home setup is a bit unusual and that made debugging the problem more complicated. Besides the usual devices such as computer, laptop, tablet, and phone, I also have the MyQ garage door opener, fire TV stick, Android TV box, Nvidia Shield and a cable card tuner/decoder that takes Xfinity cable transmission and decodes the encrypted stream into a regular video stream that all my TV's at home can watch without paying extra for Comcast set top boxes and extenders. Some are connected by E/N, others are WiFi connected. However I'm the only user of the network so at most 3 devices would be active at any one time, hardly a load on an Internet bandwidth of 80+ Mbps on Xfinity cable. So signal quality and bandwidth were eliminated as problems. I replaced E/N cables, reset all the devices, changed the location of the Eero extenders, replaced HDMI cables, switched the E/N devices to WiFi, and numerous experiments to find a common thread. None of the components seem to be the cause of the problem. Finally I had to conclude that the problem is in the Eero router. I finally called Eero product support on the phone. First level support clearly does not know enough to help. He couldn't even understand my hardware configuration, even tried to tell me that I could connect my component to the Eero E/N port the way I did because he doesn't know how E/N works. I finally insisted on talking to level 2 support. After much stalling, level 2 finally came on the phone. He insisted that the problem is either with Comcast or with one of my non-Eero components. When he found out that I have an E/N switch in my configuration (had to because this Eero router only has one port available after the other port is used to connect to the cable modem), he blamed the E/N switch as being not compatible with the Eero. I doubted his assessment but I went along with getting a recommendation from him for a compatible E/N switch. Turns out that I'm already using a TP-Link E/N switch that he recommends. I asked him to send me another Eero unit to try out in case I received a defective unit but he refuses, saying that he can't just take my word for it that the unit maybe bad. He needs definite proof and that I need to log occurrences of the video streaming problem with specific date, time and problem so he can check into an Eero log to help me fix the problem. After over 4 hours on the phone with Eero support, I decided to go along with their recommendation. To simplify problem isolation, I decided to narrow down my connectivity configuration to the minimal, in the process I removed the E/N switch, deleted the cable card decoder, and stream all contents through the Internet. Now all I have is Xfinity Internet through a cable modem connected by E/N to the Eero gateway then E/N to a LG smart TV watching YouTube TV. The problems persisted. After watching a few days of TV and logging down the date, time and problem, I wrote a lengthy email to Eero product support, asking them to look into the log and determine the problem. After not hearing back for more than a week, I finally made one other configuration change: replaced the Eero with the original Asus router. Guess what, I don't have those problems anymore. It has been a few weeks since I switched back and I'm still running trouble free. I left Amazon Music Unlimited running for over 40 straight hours and it never disconnected. I'm not having any video drop out issues anymore, and UHD movie streaming on Amazon Video no longer drops down to SD quality occasionally as it did with Eero. It's clear to me that Eero product support pays lip service to working with their customers, but once they realize that the problem is with their product, they disappear and ignore you. The impression I got is that they have all been taught to blame something else and when it's clear that the problem is in their product, they will ignore you and hope that you will go away. Either that I received a defective unit or that the product has design problems. I suspect it's the latter by the way the support team refuses to take responsibility for their problems even when it's conclusively proven to them. My recommendation is that people should not buy from a company that doesn't back their product. I sent my email to them on Jan 24, 2021, and as of today, Feb 18, I have not received so much as an acknowledgement.
Just Average- No Huge Benefit! WHY I NEEDED A WIFI MESH SYSTEM: This is my first wifi mesh system. I've used extenders for years, but I didn't like the fact that I have to be switching between the different wifi names as I move though my house. So I struggled a little between ordering this OR the TP-Link Deco Deco X20. I chose this because it was said that it offers more stability compared to some others. Since my main problem was that I had dead spots in a number of areas in my home, including certain sections of my office, my priority was to get a stable wifi connection in all areas of the house. And was super excited to get on board with the wifi mesh world! INSTALLATION: Installation was simple. However, I tried signing up with my email address which requires my telephone number, but it would not accept my telephone number (Antigua). I had to eventually sign up instead with my Amazon account, which I hated doing for security reasons. Felt forced to do this just so I can set up. ARE THE DEAD SPOTS GONE? Mostly. Sometimes it seems like it's ok. But now and then it seems like I am losing connections in between. In short, depending on where I am, sometimes I am really not sure. SPEED My wifi speed isn't any faster than what it was before I installed this. I was actually looking forward to it beefing it up, even just a lil tad bit. But, it feels exactly the same. APP: The app seems ok. Nothing fancy. It's very simple. Not many features. For me it doesn't matter. For others, you might want more control. THE DEVICE: When I got the box, I was actually surprised how big the packaging was (not a bad thing). I was even more surprised how heavy each eero was. It feels like quality. Note though that the main one only has 2 ethernet ports, one which you have to use to set up. The add ons do not have any. I wouldn't drop any stars for this because I knew that, but wish I had thought it through some more, because if I want to hardwire a device in the future for whatever reason, I can't with this setup. SIGNAL: The signal always looks strong when I look at the bars. However, in reality, they don't operate so strongly. AM I IMPRESSED? Nope! I'm definitely not impressed! I actually wished I was in the US where a return was easy. Would have returned this and try something else. WOULD I RECOMMEND IT? Honestly? Probably not. No huge benefit here. I went out on a limb and spend $195 for no reason. (Just checked the price and I see it has dropped to $167.00). There were so many cheaper options for way under $100. But I didn't want to cheat myself on this by going cheap, because I didn't plan to replace this in years. But so far, it looks like I did cheat myself still with this pick. It doesn't feel that much different from my old router. For the price you pay on this, I'd say, go and try something else. CURRENT SITUATION Right now, my wifi connection is struggling as I type this. It's going in and out. Even checking my email right now is a headache. If it gets any better, I will update this. If there is no update, then it remains the same- unimpressive!
Gigabit Speeds on Ethernet. Great WiFi Coverage, but Drastic Drop on Extender WiFi Speeds. I'm new to eero, but not new to mesh WiFi systems. Phone app is required for setup like mentioned in the description. The router and each extender will go into bluetooth paring mode waiting for the phone and app to connect to for the initial setup. The app lacks some helpful technical information. An important one is how the extenders are connected. Is the extender connected to the router or another extender? In bridge mode which I'm using these eero in you lose some fun statistics like data usage for each connected device. It also removes the ability to toggle eero Secure which the trial is forced on you during first setup. You can get internet gigabit speeds connected to the router via Ethernet cable. Running the built in speed test under the activity page does show the eero can get close to 1gbit up and down. I like that that these eero are powered from an adapter with a long cord. It allows us to place the router and extenders in higher places to help optimize the coverage. I do wish they added wall mount holes so we could have even more options to place the eero like on the ceiling. WiFi speed tests. Unless noted these are tested connected to 5GHz and devices are dual band. The router and extenders are updated to eeroOS 6.0.3. - Desktop Intel AX200 speed test average 400/400mbps to router in the same room. - Samsung Galaxy Note 8 WiFi AC speed test average 330/400mbps to router in the same room. - Note 8 WiFi AC speed test average 140/120mbps to first extender (one hop placed in a room one floor above). - Note 8 WiFi AC speed test average 70/100mbps to second extender (test placement in Garage). This was placed in the garage of the same floor as the router, but further away by distance vs the first extender. I don't know if this is connected to the first extender or the router. - Note 8 WiFi AC speed test average 50/50mbps to second extender (test placement living room connected to first extender). I moved the second extender upstairs into the living room on the far side of the house. I'm pretty sure this second extender is connected to the first extender having to pass through one wall. Two hops. Zigbee hub is only on the router, not on extenders. This wasn't really clear to me on the product page until reading the separate extenders you can get where it doesn't mention Zigbee hub. I was really hoping the extenders have Zigbee so I could control some of my old Philips Hue bulbs at the other end of the house without having to get another bridge or relying on daisy chaining. While the router and extender has a rating up to 3A at 5V, I saw typical power consumption around 5 watts for the router and extender. No subscription needed and hopefully it stays that way. eero Secure trial forced on you, but no payment information is required. So this is eero's entry point mesh system with WiFi AX device support. But seeing the speeds drop drastically when connected to the extenders on an WiFi AC device in a real world setting, I don't see any need for adopting to AX right this moment if you can wait. The WiFi coverage is great though, I can't deny that. As of right now I'm going to give this 3 stars where the lost in stars is mainly on the poor WiFi performance of the extenders with the hope that WiFi performance can improve with future eeroOS updates. And if performance do get better I would add a star.
LOVE Eero products, but not happy with the CSV. WiFi signal I give a 3 due to the Eero 6 inconsistency of staying up (read below) Customer Service I give a 1 (read below and judge for yourself) User Interface is a solid 5 - the app is fantastic I'd like to start with I'm a longtime user of Eero and had excellent results with my Eero Pro WiFi 5 mesh system. Nothing but uninterrupted and flawless service. I was excited to upgrade my system from Eero Pro (WiFi 5 system) to Eero 6. I took advantage of the Amazon Prime Days sale to purchase a new router and two extenders kit. Swapping the old Pro 5 router to the new Eero 6 off my modem was a breeze with their Android app. I didn't need to rename or recategorize anything that was not already set up. A few minutes and I was up and running with WiFi 6! Here's the issue, the new Eero 6 router drops the internet at least once per day. Software is up-to-date (v6.10.3-151 as of 07/31/22), less than 10 WiFi devices connected, only one ethernet port being used on both the modem and router, and a good cable (came with the Eero kit) directly connects the modem to the Eero 6 router (wired data rate 1 Gbps). The white indicator light on the Eero 6 just suddenly turns red when streaming a movie or TV program - usually at night. My streaming service is a Amazon FireTV stick Max 4K plugged into my TV. I unplug and re-plug in the Eero 6 and it reestablishes the internet connection in about one minute and I'm good for another day. Arris SURFboard Modem is fine and doesn't need to be reset or unplugged. I did unplug the Eero extender and deleted it from the system to avoid any oversaturation of signal. What was customer services' answer when I called about the sudden dropped internet (solid white to red indicator light)? "You may need to just go back to using your Eero Pro (5)." I said, "doesn't that defeat the purpose of why I purchased an Eero 6 to go back to WiFi 5?" She had no good answer. And I can't believe the best solution they can come up with is to downgrade back down to a WiFi 5 system after just purchasing this new Eero 6 system. In my mind either the Eero 6 router has an internal issue or there's a software stability glitch that needs to be fixed, not to just not use the Eero 6 and go back to the Eero Pro 5!
I loved my eero system, until I didn't. Their business practices lost my business. (Edit to add: I purchased the one Router + 2 extender unit package, despite this review verifying my purchase of only the one router.) (TLDR: The hardware has functioned well enough while I've had it. The problem is the software aspect, and the "support" I've received. I haven't had any kind of contact from the support team for 3 weeks despite numerous attempts. Their software has a paywall on features that are prominently user-controlled when using competitor systems, and they greedily removed the "basic" service package that included those features, bumping the annual fee up to something that costs more than 3x as much.) Pros: - While I understand this isn't actually as common as it should be, I personally had very little trouble with the reliability of my Mesh network. - For $30 a year, I had passive ad filtration at a network level, without having to install extensions on each device and/or browser used on that network. - As another part of the $30 a year I could see what devices were using data, how much, and how many threats were blocked per device. I monitored weekly data usage as a whole, all from a phone app. - Setup was quick and easy via the aforementioned app. Cons: - The phone app is the ONLY way to monitor and control your network. You cannot use a conventional computer's browser or any other "standard" method to control your network. - The "live" network monitoring was kind of a joke. The list of active devices would often include things that had been disconnected from the network for half an hour or more. - The actual business side of eero decided to try to price gouge their existing customers in a way that was predatory. $100 a year for a lot of frills I had no interest in. I paid for a year's subscription to Eero Secure in the middle of July. At 10 PM on October 12th, I received an email explaining that to "simplify" things, they were doing away with the Eero Secure subscription. Instead, they are forcing everyone to use "Secure+" to access those network security features, which costs more than three times the amount I'd been paying but provides no meaningful added benefit. (There's a bunch of frivolous "perks" like access to Malwarebytes and a feature for bumping from landline internet source to cell phone internet when there's an outage... neither of which I need.) It's worth noting that they "generously" were going to give me a "50% discount" on that unnecessary upgrade, so they intended to only gouge me for an additional $20 to allow me to continue to receive the services I planned on for a year, and only got to keep for just over three months. This was completely out of the blue. There was very little warning, (the base package will be terminated on November 15th) and I'm angry that I'm now out a few hundred dollars to go buy the Mesh system I have realized that I should've purchased from the start... all so that I can have the administrative control of my network security that I really shouldn't have had to pay for in the first place. (I still went for it because the service also includes a passive ad filtration system that removes banners and the like from websites a la ad blockers, but without having to have the extensions installed.) I haven't seen any communication about a refund for my one-year subscription that I planned my network security around, and I regret not listening to my friends when they said that the hardware's software side was fishy. I'm moving on. Don't make the same mistake I did, especially in light of all the other feedback I've seen from others describing a much less reliable Mesh network than I had personally experienced. All things considered... if you're willing to risk buying a system where you will never see timely communication from the software provider, despite the fact that their software is the controlling component of your network, and you also don't care if they arbitrarily hike your annual subscription pricing more than +200% when they feel like it, this is DEFINITELY the hardware for you. I also recommend you not make any important financial or business decisions, if that's the case. Have a nice day.
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